What does the note "Backorder" in my order mean?
"Backorder" means that we have to reorder this item ourselves before we can ship the order. The item was therefore not in stock at the time of the order and was marked accordingly in the shopping cart. This delays the delivery of the order by approx. 2 weeks.
Why have I not received an order confirmation?
Why don't I always get my order in one package?
My package does not contain all the items I ordered. Where is the rest?
Where can I find my ordered digital pattern?
I would like to order only one magazine. Can this also be sent as a letter?
Can I pre-order items that are currently out of stock?
How can I order yarn from a specific lot?
Can I redeem multiple gift cards in one order?
Payment and shipping
My paypal payment has been cancelled. What should I do now?
Complaints, returns and exchanges
I would like to return (part of) my order. What do I have to do?
Can I exchange a yarn if I don't like the color or quality?
I have finished my project but still have yarn left. Can I send it back?
My needle is broken. Is there a replacement for it?
Can I get color cards for certain yarns?